1. Who We Are
This website, Underfloor Heating Directory (underfloorheating.directory), is operated by Infinicore Solutions Limited, a company registered in England and Wales. We are the data controller responsible for your personal data.
If you have any questions about this Privacy Policy or how we handle your data, please contact us at: [email protected]
2. What Data We Collect
We may collect and process the following categories of personal data:
- Contact information: Name, email address, phone number, and postcode when you submit a quote request or contact form.
- Business information: If you submit your business for listing, we collect your business name, address, contact details, and service description.
- Usage data: Pages visited, time on site, referring URLs, and browser type, collected via cookies and analytics tools.
- Communications: Any messages, enquiries, or feedback you send to us.
We do not knowingly collect data from individuals under the age of 18.
3. How We Use Your Data
We use the personal data we collect for the following purposes:
- To respond to your enquiries and quote requests
- To connect you with relevant underfloor heating professionals in your area
- To maintain and improve the directory service
- To send you relevant service updates or information you have consented to receive
- To analyse how the website is used and improve user experience
- To comply with our legal and regulatory obligations
4. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process your data on the following legal bases:
- Legitimate interests: To operate and improve the directory service, and to respond to your enquiries.
- Contract: Where processing is necessary to fulfil a service you have requested.
- Consent: For marketing communications and non-essential cookies, where you have given your consent.
- Legal obligation: Where we are required to process data to comply with UK law.
5. Data Sharing
We do not sell your personal data. We may share your data with:
- Underfloor heating professionals: When you submit a quote request, your contact details will be shared with relevant listed businesses to enable them to respond to your enquiry.
- Service providers: Trusted third-party providers who assist with operating our website (e.g., hosting, analytics, email delivery), who are contractually bound to handle your data securely.
- Legal authorities: Where required by law, court order, or to protect the rights and safety of others.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 2 years. You may request deletion of your data at any time by contacting us.
7. Your Rights
Under UK GDPR, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Ask us to correct inaccurate or incomplete data.
- Erasure: Request that we delete your personal data in certain circumstances.
- Restriction: Ask us to limit how we use your data.
- Portability: Request your data in a structured, machine-readable format.
- Objection: Object to processing based on legitimate interests or for direct marketing.
- Withdraw consent: Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
8. Cookies
We use cookies to improve your experience on our website. Please see our Cookie Policy for full details on what cookies we use and how to manage them.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data is transmitted over secure HTTPS connections.
10. Third-Party Links
Our website may contain links to third-party websites, including the Google Business profiles of listed companies. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy, please contact:
Infinicore Solutions Limited
Data Controller — Underfloor Heating Directory
Email: [email protected]